عناصر مشابهة
Evaluation of Service Quality from the Perspective of Inpatients and their Attendants
| المصدر: | مجلة اقتصاديات المال والأعمال |
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| الناشر: |
المركز الجامعي عبدالحفيظ بوالصوف ميلة - معهد العلوم الاقتصادية والتجارية وعلوم التسيير
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| المؤلف الرئيسي: | |
| مؤلفين آخرين: | |
| المجلد/العدد: | مج7, ع2 |
| محكمة: | نعم |
| الدولة: | الجزائر |
| التاريخ الميلادي: | 2023 |
| الصفحات: | 80 - 97 |
| DOI: | 10.37170/1986-007-002-012 |
| ISSN: | 2543-3784 |
| رقم MD: | 1398511 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | English |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| رابط المحتوى: |
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| المستخلص: | The purpose of this study was to determine the level of perceived service quality in the Algerian public hospital SAROUB AL KHATHIR in El Eulma (Setif) using the SERVPERF model. A purposive sample of 100 participants, including inpatients and attendants who were admitted to the hospital in 2022 was used. Data were collected using a questionnaire. T-test and ANOVA were calculated by SPSS. Findings of this study revealed that service quality was rated as moderate. No significant difference in perceptions of service quality between inpatients and attendants was found. There was no significant difference in respondents‟ perceptions based on gender, age, level of education and financial status. The only significant difference in service quality perceptions was based on the medical unit respondents were admitted to. |
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