عناصر مشابهة
The Impact of Non-Value added Activities ( wastes ) in Higher Education on Student Satisfaction
| المصدر: | مجلة كلية التجارة للبحوث العلمية |
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| الناشر: |
جامعة الإسكندرية - كلية التجارة
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| المؤلف الرئيسي: | |
| المجلد/العدد: | مج54, ع1 |
| محكمة: | نعم |
| الدولة: | مصر |
| التاريخ الميلادي: | 2017 |
| الصفحات: | 1 - 21 |
| DOI: | 10.21608/ACJ.2017.43867 |
| ISSN: | 1110-7588 |
| رقم MD: | 977611 |
| نوع المحتوى: | بحوث ومقالات |
| اللغة: | English |
| قواعد المعلومات: | EcoLink |
| مواضيع: | |
| رابط المحتوى: |
| المستخلص: | Purpose–There have been many applications concerning the use and importance of the waste elimination concept in different fields of industry, however, not introduced in service. Furthermore, previous work on inefficiencies in higher education process has rarely been studied. And how the waste can be identified and measured to improve and gain efficiency has rarely been studied. Hence, the purpose of this exploratory research is to identify major wastes that contribute to student satisfaction within higher education institutions (HEI). Design/methodology/approach –The research has been conducted in Postgraduate Program within One University in Egypt, using cross-sectional study through questionnaire to assess students’ perception about the extent to which each of the statements representing nonvalue added activities (wastes) has existed in Higher Education Process, and to measure students’ overall satisfaction within institution. SPSS has been used to identify satisfying and dissatisfying factors in customers of higher education through general service indicators like teaching, management, leadership, campus life, academic services and infrastructure. Findings – A finalized set of nine nonvalue added activities (wastes) had been identified, founding that only four of the nonvalue added activities had significant association with student satisfaction; namely: waiting (waiting for excessive signatures or approvals, dependency on others to complete tasks, and delays in receiving information); incorrect processing (duplicative reports or information, repetitive data entry, incorrect information being shared, and duplicative documentation); defects (data entry errors, forwarding incomplete documentation, lost files or records, incorrect information on documents, inefficient file system on desktop PC or in cupboard, and assigning inappropriate staff to serve customer); and knowledge disconnection (people in the process are disconnected from one another). Originality/value –The analytical contribution of this work is a new framework of 4 nonvalue added activities (wastes) for HEI. The managerial contribution is identifying the typical operational inefficiencies (four wastes in HEI) that give HEI insight into where the main potential for improvements is found and a point of departure for making HE processes more efficient and thereby diminishing long-term inefficiencies. Limitations – This research is a cross-sectional study, and thus its design is a limitation as it may not provide any conclusions on the causal associations between variables. Nevertheless, the study involved only one university; so, the results cannot be generalized to the student population in Egypt as a whole. Furthermore, root cause analysis of waste in HEI as well as exploring organizational culture in the context of Lean in HEI remains unexplored. |
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