عناصر مشابهة
Communication and Interactivity among Staff and Users Visually Impaired and Using Social Applications in University of Santiago de Compostela Library: Learning the Employees’ Voice
| المصدر: | المؤتمر الدولي الثالث في النشر الإلكتروني لمكتبة الجامعة الأردنية: نحو مكتبات حديثة - الجودة والاعتمادية |
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| الناشر: |
مكتبة الجامعة الأردنية
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| المؤلف الرئيسي: | |
| محكمة: | نعم |
| الدولة: | الأردن |
| التاريخ الميلادي: | 2017 |
| الصفحات: | 251 - 266 |
| رقم MD: | 837334 |
| نوع المحتوى: | بحوث المؤتمرات |
| اللغة: | English |
| قواعد المعلومات: | HumanIndex |
| مواضيع: | |
| رابط المحتوى: |
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| المستخلص: | The research aims at exploring the status of communication and interactivity among employees and users visually impaired in the library of University of Santiago de Compostela. The study reflects the characteristics of qualitative- quantitative research described by Dey (1993), Goodwin (1996), Patton (1990) and Creswell (2003). In the current study the Sequential Explanatory strategy is adapted, which is characterized by gathering and analyzing the quantitative data followed by process of collecting and analyzing of qualitative data. Data collection procedures included the distribution of the benchmark questionnaire, derived from SERVQUAL model, and the use of interviews method. It is recommended that employees should be trained on how to deploy social applications in their work, because little use of social applications is explored in the study. The neglecting of social applications in providing services is a problem that restricts the library from acclimating rapid technological changes. Moreover, the researcher recommends that there should be training sessions to raise the employees’ awareness towards challenges facing visually impaired when they patronize the library, and to enrich their knowledge with skills on how to get these patrons engaged in the library environment with taking into consideration the importance of marketing training session for administrators to make them more aware of its relevancy and importance to their work. |
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